Choosing a phone system is an important decision that will impact your company's communications for years. In this guide, we help you make the right choice.
Physical PBX vs Cloud PBX
Physical PBX: Requires initial investment in hardware, physical space, maintenance and updates. Suitable for large companies with dedicated IT staff.
Cloud PBX (VoIP): No initial investment, pay-as-you-go, scalable, automatically updated. Ideal for SMEs and growing companies.
Essential features
- IVR (Voice Menu): To route calls automatically
- Call Queues: Professional management of call peaks
- Call Recording: For training and legal compliance
- Statistics: Team performance metrics
- Mobile App: Extension of the PBX on your smartphone
- CRM Integration: Customer profile when receiving a call
Real costs to consider
Beyond the monthly price, consider: call costs, number of included extensions, technical support, number portability and potential hidden costs.
At NXT Telecom we offer cloud PBX with all these features from €19/month.